Live Chat Solutions For Attorneys

While clients still predominantly reach out with a phone call, live chat is becoming an increasingly popular method for client communication. According to Techjury.com, “75% of people prefer live chat to any other channel.” This is why LASSO offers both standard and proactive chat options for your law firm in addition to answering your phones.

Traditional Live Chat Solutions

If a current or potential client has a question regarding scheduling or how to start working with you, it’s important that they have a quick answer! Providing a chat option on your website dramatically improves your clients’ experience. They know they won’t be placed on hold. They could also be in a busy household or office where they don’t feel comfortable calling. If this is the case, they can simply click on the chat button to start a conversation.

Proactive Chat

Your law firm also has the option to use LASSO’s proactive chat feature, which initiates engagement with your clients when they visit your website. A chat box will appear after certain conditions are met. The chat box will display a customized message to your current or potential clients. This is a great way to actively engage website visitors.

After-Hours Live Chat Options For Your Law Firm

Many people cannot reach out until after working hours. Our professional team will be there after you close to help assist your clients with any needs they may have. If we aren’t able to answer a particular question, we’ll document any pertinent information. This way you have the information you need when you’re able to reach back out! We can send the chat transcripts to you directly so that you have full context of the client’s needs and the their contact information.

It’s easy to get started with LASSO! Simply contact us to schedule a free consultation to discuss how we can help decrease missed connections and increase your client load!